Formal Letter: Complaint About Unsatisfactory Food And Restaurant Service (S)

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Formal Letter: Complaint About Unsatisfactory Food And Restaurant Service (S)


Imagine that you were very dissatisfied with the food and service at an expensive restaurant where you entertained your family. Write a letter of complaint to the restaurant’s management. Include the following points:

  • Rude waiters
  • Poorly cooked food
  • Unhygienic conditions
  • Wrongly totalled bill
  • Noisy surroundings
  • Old and uncomfortable furniture

In your letter you should:

  • state your complaint
  • elaborate on your complaints
  • ask the management to rectify the complaints
  • express your thoughts about dining at the restaurant again


SAMPLE {Formal Letter}

Lot 201, Jalan Teratai,

Taman Guchil Jaya,

18000 Kuala Krai,



The Manager,

Seasons Restaurant,

Jalan Halimah,

15000 Kota Bharu                                                                                            15 APRIL 2011


Dear Sir,

Complaint About Unsatisfactory Food And Restaurant Service

I wish to express my dissatisfaction about the food and service at your established and well-known restaurant. On behalf of my family, I would like to raise a few points regarding this matter. My family and I had dinner at your restaurant on 10 April 2011 to celebrate my mother’s 50th birthday. We expected to have a great time at your seafood restaurant but unfortunately we did not.

2. Your waiters treated us rudely and inconsiderately. We had to wait for about half an hour before we could order any food. The waiter spoke to us rudely whilst taking the orders. In fact, he scolded my mother who wanted to have a cup of tea without sugar. He claimed that the restaurant does not serve such a drink. For your information, my mother has diabetes and is trying to avoid taking sugary food and drinks.

3. The poorly cooked food was also unsatisfactory. We were surprised to find out that the roast chicken and fish that we had ordered were still raw and inedible. The mushroom soup tasted a bit sour and the fried prawn was overcooked. We made a complaint about the food to your waiters and cooks but no further action was taken.

4. Besides the poorly served food we also felt uncomfortable with the dirty and unhygienic conditions at your restaurant. The food was greasy. There were some cats wandering searching for food. These bad conditions are harmful as they might get food poisoning and other health problems.

5. I nearly lost RM57 as a result of the wrongly totalled bill I was given. It was my sister who noticed the unreasonable price of the food. Then we recounted the bill and found that out it was wrongly calculated. The total was supposed to be RM120 but the calculation made by the cashier showed RM177.

6. Another problem that spoiled our evening was the noisy surroundings, especially the yelling of waiters and waitresses calling names and taking orders from the customers. Besides this, the loud music and noise coming from the kitchen also contributed to this unsatisfactory situation. What was more disappointing were the defective fans and air-conditioners. The weather was very humid and there were a lot of people in the restaurant. There are also old anduncomfortable furniture in your restaurant.

7. Hereby, I would like to make suggestions to help you solve these problems. First of all, I suggest that you look at your restaurant and make sure no more cats and other stray animals are on your premise. You should also train your waiters and cooks to provide good service and food to customers. It would be better to use a calculator to avoid mistakes in totalling the bill. You need to repair the defective fans and air-conditioners immediately. Last but not least, cleanliness should be maintained in all parts of your restaurant.

I hope that you will look into these complaints and take immediate actions. It is very important to remember that ‘The Better The Service, The Better The Business’.

Thanking you in advance for your co-operation.

Yours faithfully,